JIDOKA is pleased to announce that we have a new NPS of 84 for 2020-2021! A huge improvement of our previous NPS of 50. We would like to thank every employee, partner and customer who contributed to achieve this wonderful score!
What is NPS?
Net Promoter Score, or also known as NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs the world round.
How is NPS measured?
Customers who respond with a score of 9 to 10 are called Promoters, and are considered likely to exhibit value-creating behaviors, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Those who respond with a score of 0 to 6 are labeled Detractors, and they are believed to be less likely to exhibit the value-creating behaviors. Responses of 7 and 8 are labeled Neutrals, and their behavior falls between Promoters and Detractors.